Refund policy

Refunds and returns

We want you to love your order. If something isn't right, please contact us and we'll sort it out.

Faulty, damaged or incorrect items If your item arrives faulty, damaged or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo or short video of the problem. We'll offer a replacement or a full refund. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in this policy limits those rights.

Change of mind We accept change-of-mind returns within 30 days of delivery, as long as the item is unused and in its original packaging. Please contact us before sending anything back so we can give you the return address. Return postage for change-of-mind returns is paid by the customer.

Refund timing Once your return is received and checked, we'll process your refund to your original payment method within 5 business days. Your bank may take a few extra days to show it.

Christmas gifts Orders placed between 1 November and 24 December can be returned for change of mind until 31 January.